The Challenge
• Organization was seeking to strengthen its leadership skills and culture and to prioritize development of its internal management group
• Senior leaders had recognized the benefits of developing from within the organization versus facing the costs and risks associated with hiring leaders externally
• Engagement survey results reinforced the need for further employee and leader development
• Improved skills in conflict resolution and coaching were among the top priorities for development
Solutions Implemented
Following a needs assessment, we designed a customized leadership program spanning 6 months for current people leaders, project leaders, and aspiring leaders.
• Targeted the specific skills identified by the organization, including high-performing teams, coaching, feedback, communication, servant leadership, and trust
• Consisted of 3 one-day off-site retreats, pre-work steps, psychometric assessments, and real-life business challenges (action learning projects)
• Included sustainment activities designed to help participants embed new learning
Results Achieved
• Pre- and post-self-assessments of confidence levels showed significant improvement of every confidence indicator — an overall average increase of 12.5% in participant confidence on core skills taught in the program
• All three solutions proposed in group action learning projects were implemented by the organization — improving marketing strategy, key process flows, and culture
• 100% of participants found the concepts in the program useful