The Challenge
A regional emergency communications organization was experiencing rising stress levels, increased employee absences, and a growing number of leaves — placing pressure on operations and contributing to a siloed and disconnected working culture.
Reports of bullying, harassment, and discrimination were increasing, directly impacting morale, trust, and productivity. A lack of effective communication and conflict resolution skills among employees led to frequent escalations and external investigations.
Solutions Implemented
To address these challenges, the organization partnered with Cinga to co-design and deliver a customized training program focused on building a culture of respect, belonging, inclusion, and collaboration. Key elements included:
• A tailored curriculum that built on foundational training and introduced a common language of leadership and inclusion
• Workshops for leaders and employees to explore the importance and benefits of fostering a respectful workplace
• Focused development on communication skills, awareness, and the impact of language in a professional environment
Results Achieved
One year following completion:
• Reported experiences or witnessing of bullying, harassment, or discrimination decreased by 12%
• New hires felt comfortable sharing past experiences, contributing to a more inclusive environment
• Returning employees noticed a marked improvement in respect and inclusivity on the operations floor
• Participants reported greater self-awareness in daily interactions and improved communication
• Initially skeptical participants became engaged and appreciative of the workshop experience
• A returning employee from maternity leave observed significant improvement in day-to-day workplace interactions
• 98% program completion rate across the organization
• 94% completion rate among new employees
What Our Clients Say
Engagement-thoughtful discussions to ensure alignment and encourage wider perspectives.
