The Challenge
• Rising call volumes and unprecedented staff shortages were straining operations, with high seat vacancy rates resulting in call wait times
• Ineffective training simulations and an overreliance on trainers created inefficient and inconsistent learning experiences
• Protracted training timelines, sometimes stretching over years, further hindered operational efficiency and responsiveness
• Lack of a cohesive learning brand resulted in fragmented and non-standardized training across courses, complicating the training process
Solutions Implemented
• Audited and restructured learning pathways
• Created 6 eLearning courses with 7 hours of digital training material
• Integrated digital tools and authentic work simulations to enhance learning experiences and operational relevance
• Flipped and blended course curriculum to expose learners to on-the-job experiences sooner and with more confidence
• Optimized learning pathways to support greater training flexibility, leading to increased participation, reduced course wait times, and accelerated seat allocation
• Enhanced the training experience for learners, trainers, and operations
What Our Clients Say
• 60% reduction of classroom training time
• 81% reduction of wait time between training sessions
• 61% reduction of training time from hire to fully autonomous in role
• 100% full seat capacity achieved for both ER and Non-ER Police Call-Taker roles
The Cinga team has been an incredible partner over our 19-month collaboration, driving a major training initiative and digitizing key learning pathways with innovative, user-friendly solutions. Their expertise, dedication, and adaptability have been vital to our success. Their insights are invaluable, and I’m thrilled to continue partnering with them on our 2025 projects. I highly recommend Cinga as skilled and reliable instructional design professionals.
