Performance Management
Moving beyond annual reviews to continuous expectations, feedback, and coaching.
Course Description
Effective performance management goes beyond annual reviews — it’s about fostering a culture of continuous improvement. This course provides leaders with the tools and strategies to set clear expectations, provide timely and constructive feedback, and coach employees toward high performance. Participants explore how to align individual contributions with organizational goals and cultivate a results-oriented environment.
Learning Outcomes
During this course participants will learn to:
- Set clear expectations
- Give timely constructive feedback
- Coach for performance
- Align individuals to organizational goals.
Course Outline
- Welcome & objectives
- From annual reviews to continuous performance
- Setting clear expectations & goals
- Aligning individual goals to organizational goals.
- Timely, constructive feedback (models & practice)
- Coaching toward high performance
- Handling underperformance
- Building a results-oriented rhythm
- Action plan
Preparation Steps
- Bring current team goals/expectations and one real performance situation to work through
- Reflect on your feedback habits
- Review your organization’s performance cycle and tools
Assessment Method
The assessment of a participant’s progress will be a combination of preparation assignments, classroom participation, and review of concepts during in-class activities as well as follow-up meetings with managers and peers to discuss examples of successful use of the tools provided in this course.
Course Customization Options
This program can be customized for the specific needs of clients through offering only some vs. all of the course modules, incorporation or alignment to client specific organizational messages (values, business processes etc), modifying the workshop delivery schedule and the addition of business relevant action learning projects.
Sustainment & Post-Work
- Implement a regular check-in cadence with each report
- Document refreshed expectations within 2 weeks
- Set feedback-practice commitments
- Use a manager/HR support touchpoint
- Review performance-conversation habits at 30/60/90 days
