The Challenge

A regional emergency communications organization was experiencing rising stress levels, increased employee absences, and a growing number of leaves—placing pressure on operations and contributing to a siloed and disconnected working culture.

Reports of bullying, harassment, and discrimination were increasing, directly impacting morale, trust, and productivity. A lack of effective communication and conflict resolution skills among employees led to frequent escalations and external investigations.

Solutions Implemented

• To address these challenges, the organization partnered with Cinga to co-design and deliver a customized training program focused on building a culture of respect, belonging, inclusion, and collaboration. Key elements included:

  • A tailored curriculum that built on foundational training and introduced a common language of leadership and inclusion
  • Workshops for leaders and employees to explore the importance and benefits of fostering a respectful workplace
  • Focused development on communication skills, awareness, and the impact of language in a professional environment

Results Achieved 

The program achieved a 98% completion rate across the organization, with a 94% completion rate among new employees.

One year following completion:

• Reported experiences or witnessing of bullying, harassment, or discrimination decreased by 12%
• New hires felt comfortable sharing past experiences, contributing to a more inclusive environment
• Returning employees noticed a marked improvement in respect and inclusivity on the operations floor
• Participants reported greater self-awareness in daily interactions and improved communication
• Initially skeptical participants became engaged and appreciative of the workshop experience
• A returning employee from maternity leave observed significant improvement in day-to-day workplace interactions

This multi-year partnership has resulted in a scalable and impactful training offering that is now a cornerstone of the organization’s professional development efforts. Cinga’s continued involvement has helped sustain momentum, build trust, and evolve programming to meet the changing needs of employees. Graduates of the program report increased confidence and competence in fostering respectful, inclusive workplaces—contributing to stronger organizational outcomes.