Course Series Description
During this highly interactive course, participants master the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven positive conflict resolution approach to find workable resolutions that strengthen relationships and results.
During this course participants will:
- Examine the components of conflict resolution
- Adapt conflict response style to particular situations
- Respond more effectively to the emotional content of conflict
- Improve communication skills to foster understanding and collaboration
- Discuss hot buttons and triggers and strategies for diffusing anger
- Frame and set boundaries around conflict
- Mobilize third-party techniques to help others resolve conflicts
Module 1: Building Awareness (4 hours)
In this module, participants are introduced to the power of positive conflict. They explore sources and types of conflict, identify factors – personal, cultural, societal – that shape beliefs and behaviours in conflict. Participants explore alternative ways of responding to conflict, learn how to make conflict OK:, reducing the corrosive impact of conflict while fostering its creative potential.
Module 2: Taking Action (4 hours)
In this module, participants are learning the foundational skills for effective conflict resolution, including demonstrate a balance of listening and conflict resolution dialogue. Participants coach one another and receive real-time feedback to assess personal effectiveness in conflict resolution and impact on others.
Preparation & Sustainment Steps
Personal Learning Goal-Setting & Progress Review
Alignment Conversation with Manager (if applicable)
Personal Development Action Planning & Execution
Pre-Reading Articles and Take-Away Cue Cards
Peer Learning Support
8 hours training + 2 hours preparation & sustainment
Maximum 12 students per class
The assessment of a participant’s progress will be a combination of classroom participation, review of concepts during in-class activities and peer-feedback following real-time practice sessions.
Course Customization Options
Positive Conflict Resolution can be customized for the specific needs of clients through, incorporation or alignment to client-specific organizational messages (values, business processes etc), modifying the workshop delivery schedule (1 day consecutive or 2 1/2 days over 1-2 months)