Positive Conflict Resolution.

Every workplace has conflict. We all see it, and at some point, we all feel its impact. Effective conflict management is an essential skill for every leader and employee. When harnessed productively, conflict can be a force to build both company culture and competitive advantage.

Is your team worth “fighting” for?

Course Series Description

During this highly interactive course, participants master the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven positive conflict resolution approach to find workable resolutions that strengthen relationships and results.

Learning Outcomes

During this course participants will:

  • Examine the components of conflict resolution
  • Adapt conflict response style to particular situations
  • Respond more effectively to the emotional content of conflict
  • Improve communication skills to foster understanding and collaboration
  • Discuss hot buttons and triggers and strategies for diffusing anger
  • Frame and set boundaries around conflict
  • Mobilize third-party techniques to help others resolve conflicts

Course Outline

Module 1: Building Awareness (4 hours)

In this module, participants are introduced to the power of positive conflict. They explore sources and types of conflict, identify factors – personal, cultural, societal – that shape beliefs and behaviours in conflict. Participants explore alternative ways of responding to conflict, learn how to make conflict OK:, reducing the corrosive impact of conflict while fostering its creative potential.

Module 2: Taking Action (4 hours)

In this module, participants are learning the foundational skills for effective conflict resolution, including demonstrate a balance of listening and conflict resolution dialogue. Participants coach one another and receive real-time feedback to assess personal effectiveness in conflict resolution and impact on others.

Preparation & Sustainment Steps

  • Personal Learning Goal-Setting & Progress Review 

  • Alignment Conversation with Manager (if applicable)

  • Personal Development Action Planning & Execution

  • Pre-Reading Articles and Take-Away Cue Cards

  • Peer Learning Support

Course Details

Course Duration

One Day

Training Hours

10 Hours

8 hours training + 2 hours preparation & sustainment

Course Capacity

Maximum 12 students per class

Delivery Method



Assessment Method

The assessment of a participant’s progress will be a combination of classroom participation, review of concepts during in-class activities and peer-feedback following real-time practice sessions.

Course Customization Options

Positive Conflict Resolution can be customized for the specific needs of clients through, incorporation or alignment to client-specific organizational messages (values, business processes etc), modifying the workshop delivery schedule (1 day consecutive or 2 1/2 days over 1-2 months)

If you would like to know more about this course, please contact us.